Brand Commerce in the Digital Era - Challenges and Opportunities
Explore the rapidly evolving Brand Commerce landscape with insights from Clarins, Isobar, and eCommera on challenges, consumer expectations, and opportunities in this dynamic field.
The Role of Data in Fashion E-Commerce
Explore how data drives design, manufacturing, and marketing in fashion e-commerce, revolutionizing the industry from multiple perspectives.
Leveraging Experience Design - The Fourth Lens
Discover how to enhance customer experiences by considering four crucial perspectives: customer, employee, leadership, and oneself. Learn to create exceptional experiences that deliver tangible business value.
Transform Customer Experience with Dynamics 365 and Next-Generation AI
Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized, connected solutions.
Retail Tech: Fast-Growing Companies Disrupting Retail and E-commerce
Explore innovative startups revolutionizing retail and e-commerce, featuring insights from industry leaders on stage with Tomasz Czechowicz of MCI Management.
Marketing Tech: Fast-Growth Companies Disrupting Marketing - Part 2
Explore innovative marketing disruption with leaders from Sensum, Drivezy, and Spotahome as they discuss their fast-growth companies and transformative approaches to the industry.
Transform Customer Experience with Dynamics 365 and Next-Generation AI
Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized solutions.
Product Market Misfit: Adventures in User Empathy
Explore user empathy in product development through a case study of Istio's Ambient mode, learning strategies for gathering honest feedback and understanding user perspectives.
Creating Meaningful Customer Connections for Business Success
Discover strategies for creating meaningful customer connections and fostering loyalty in business, presented by an experienced banking and marketing professional.
Creative Tech - Empowering Innovation and Inclusion
Explore innovative customer experiences and future communication trends through creative tech. Discover how emerging technologies are reshaping marketing and fostering inclusivity in business.
Finding the Balance Between Human and Bot Interaction in Customer Service
Explore strategies for balancing AI-powered customer service with human interaction, focusing on maintaining personalization while leveraging bot efficiency and scalability.
Brand Identity - Stability or Change?
Explore the concept of brand identity, its components, and the balance between stability and change in branding strategies for effective audience engagement and business success.
Transforming Call Center Operations with AI - A Financial Institution Case Study
Explore how a major financial firm enhanced customer service using Snorkel Flow's AI solution. Learn about implementation challenges, impacts, and future plans for integrating all customer touchpoints.
Predicting and Preventing Customer Technical Issues Using Machine Learning and RPA
Predict and proactively resolve customer technical issues using machine learning and robotic process automation, improving service efficiency and customer satisfaction in telecom.
The Power of Personalized Customer Experiences Through AI Innovations
Discover how to build recommender engines and implement AI-driven personalization strategies that enhance customer experiences and drive business growth through practical demonstrations.
Open Source at Microsoft Western Europe - Sharing Experiences
Explore Microsoft's Open Source Strategy and innovative use cases, featuring customer experiences from KPMG & Elkjop and partner insights from Wortell.
Introducing Microsoft Cloud for Retail
Discover Microsoft Cloud for Retail: Unifying data sources across the retail value chain to enhance shopper experiences, optimize operations, and drive actionable insights for retailers.
Step Up Your Cloud Native Push - Unlocking Business Potential
Discover how cloud-native solutions align with customer priorities, delivering enhanced experiences, personalization, security, and innovation while empowering businesses to meet demands efficiently and gain a competitive edge.
Accelerate Impact with AI-Powered Low-Code Tools
Explore Copilot in Power Platform to infuse AI into apps, chatbots, and automations, optimizing business processes and enhancing experiences for customers, partners, and employees.
Beyond the UX Tipping Point - Transforming Organizations Through Design
Explore how organizations can make user experience their competitive advantage by infusing design understanding throughout, crossing the UX Tipping Point, and creating a culture of continuous learning.
AI-Driven Productivity Enhancements in Enterprise Engineering - Conf42 Rustlang 2024
Explore AI's impact on enterprise engineering, from automation to predictive analytics, and learn strategies to overcome deployment challenges while preparing for future advancements.