Your At Home Guide to Building Customer Empathy
Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.
Getting Real Value out of Your Planning Efforts with Story Mapping
Discover how Story Mapping can revolutionize your planning process, align stakeholders, and prioritize valuable tasks. Learn practical techniques to implement this powerful tool in your projects.
How Wayfair Uses AI to Build Better E-Commerce Experiences
Explore Wayfair's ML strategies for enhancing e-commerce, from customer understanding to catalog enrichment. Learn about data-centric approaches and SME-DS collaboration for improved product discovery.
Recreating Experiences: Theme Parks, Roadside Assistance, and Doctor's Offices for Platform Engineering
Explore innovative approaches to platform engineering inspired by theme parks, roadside assistance, and healthcare. Learn to create magical experiences, provide comprehensive support, and build strong developer relationships.
The Power of Personalization in the Age of AI | Mark Abraham | TED
Mark Abraham shares research insights on how brands can use personalization to improve customer experience and boost growth in the AI era, highlighting a key mindset shift needed for companies to better connect with their audiences.
The power of e-commerce | Melanie Boalch | TEDxYouth@LIStGermain
This TEDx talk explores how online shopping is now everywhere and exploits our neurological pathways, addicting us to instant gratification at the expense of social interaction. Melanie Boalch is an American Section student in Terminale at the Lycée International de Saint-Germain-en-Laye. She is Ame
The Business Of Attention | Veekshitha Nallamothu | TEDxMerryland Intl School Youth
We live in a world where attention is constantly being bought, sold, and fought over. This talk breaks down the business of attention and how it influences our choices, behavior, and everyday lives Veekshitha is a Grade 10 student with a strong interest in computers, math and sports. I developed an