Recovery Allies: Building Recovery-Friendly Communities for Addiction Support
Discover how communities and professionals can effectively support addiction recovery by building recovery-friendly environments and enhancing recovery capital through practical, evidence-based strategies.
The Value of AI-Powered Conversational Agents in Digital Strategy - Part 1
Explore the role of AI-powered conversational agents in retail banking, focusing on their impact on client interactions and digital strategy success.
How to Enable Personalized Dialogues with Customers and Employees Using Generative AI
Explore a groundbreaking GenAI bot that enhances customer experience through context-aware, multilingual interactions and self-learned capabilities, revolutionizing customer service.
Transform Contact Center Customer Experience with Generative AI
Revolutionize contact centers with GenAI: enhance self-service, agent interactions, and insights for continuous improvement. Learn from experts about transforming customer experiences.
Revolutionizing Insurance Customer Service with Advanced AI Chatbot
Transformación del servicio al cliente en seguros mediante chatbot AI avanzado, mejorando productividad y calidad. Desafíos, lecciones y estrategias en el desarrollo e implementación de IA generativa para crecimiento empresarial.
Accelerating Operational Excellence with Generative AI - Implementing RAG for Customer Service Efficiency
Discover how a financial company implemented RAG to enhance customer service, exploring architecture, data pipelines, innovations, and optimization strategies for transforming operations with Generative AI.
Hybrid Chatbots - Merging LLMs and Classification Models for Enhanced Conversational Experiences
Explore hybrid chatbots combining LLMs and classification models for natural, engaging interactions. Learn to accelerate development, optimize resources, and enhance accuracy in customer service and healthcare applications.
100 ASL Signs to Level Up Your Customer Service
Learn 100 essential ASL signs to enhance customer interactions, improve communication, and provide inclusive service in various business settings.
The Power of Personalization in the Age of AI | Mark Abraham | TED
Mark Abraham shares research insights on how brands can use personalization to improve customer experience and boost growth in the AI era, highlighting a key mindset shift needed for companies to better connect with their audiences.
Nie strzela się do posłańca, czyli antidotum na plagę klientozy | Wojciech Herra | TEDxWarsaw Women
Wojciech Herra przedstawia temat obsługi klienta, czyli jak postrzegamy relacje biznesowe, które przecież sami tworzymy? Każdego dnia coś sprzedajesz lub kupujesz, budujesz mosty pomiędzy jakością i oczekiwaniami? Bynajmniej! Wychowani w przeświadczeniu wszechobecnej KLIENTOZY, dajemy się upokarzać
Sales Without Selling | Ravichandran V. | TEDxKharadi
This talk reframes sales as service, not persuasion. Ravichandran shows how trust, listening, and problem-solving create long-term value. Through real examples, he demonstrates that ethical influence and authentic relationships naturally lead to sustainable success in business and life. V. Ravichan