Code Red - The Business Impact of Code Quality
Explore the business impact of code quality, learn to visualize technical debt, quantify its effects, and prioritize improvements for better time-to-market and customer satisfaction.
DevOps ICU - Improving DevOps Results by Correctly Integrating UX
Discover how integrating UX into DevOps can save money, enhance customer satisfaction, and improve software development processes while aligning with Agile methodologies.
Fantastic Performance and Where to Find It
Discover techniques for continuous profiling in production environments to solve performance issues, improve scalability, and reduce costs in modern distributed systems.
Predictive NPS (pNPS) - Using Machine Learning to Generate Customer Satisfaction Scores
Discover how machine learning transforms NPS surveys into comprehensive customer satisfaction predictions, enabling proactive engagement and scaled-up business growth opportunities.
The Power of Personalization in the Age of AI | Mark Abraham | TED
Mark Abraham shares research insights on how brands can use personalization to improve customer experience and boost growth in the AI era, highlighting a key mindset shift needed for companies to better connect with their audiences.
Nie strzela się do posłańca, czyli antidotum na plagę klientozy | Wojciech Herra | TEDxWarsaw Women
Wojciech Herra przedstawia temat obsługi klienta, czyli jak postrzegamy relacje biznesowe, które przecież sami tworzymy? Każdego dnia coś sprzedajesz lub kupujesz, budujesz mosty pomiędzy jakością i oczekiwaniami? Bynajmniej! Wychowani w przeświadczeniu wszechobecnej KLIENTOZY, dajemy się upokarzać
Sales Without Selling | Ravichandran V. | TEDxKharadi
This talk reframes sales as service, not persuasion. Ravichandran shows how trust, listening, and problem-solving create long-term value. Through real examples, he demonstrates that ethical influence and authentic relationships naturally lead to sustainable success in business and life. V. Ravichan