Explore effective strategies for managing vendor incidents in this 40-minute conference talk from Conf42 Incident Management 2024. Learn how to classify vendors by tiers, build positive relationships, handle documentation site issues, and create vendor runbooks. Discover essential information to collect about vendors, techniques for contacting them during incidents, and ways to engage your support team. Gain insights on conducting post-incident reviews and maintaining vendor relationships. Equip yourself with practical knowledge to navigate the complexities of vendor incident management and improve your organization's incident response capabilities.