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#Service Level Agreements

Showing: 32 courses
Conf42

Managing Vendor Incidents - Strategies for Effective Incident Management

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Dive into effective strategies for managing vendor incidents, from classifying vendors to building relationships and handling documentation issues. Learn to create runbooks, collect essential information, and conduct post-incident reviews.
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14 Lesons
40 minutes
On-Demand
Free-Video

ServiceNow SLA

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Learn to create and manage Service Level Agreements (SLAs) in ServiceNow. Covers SLA definitions, workflows, schedules, and durations for administrators and developers.
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4 Lesons
30 minutes
On-Demand
Free-Video

ServiceNow SLA Configuration - SLA Definition

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Learn to configure and manage Service Level Agreements (SLAs) in ServiceNow, including creation, definition, workflows, and application across various stages and states.
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2 Lesons
30 minutes
On-Demand
Free-Video

ServiceNow

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Comprehensive ServiceNow training covering API integrations, workflows, service portal development, asset management, and advanced features for beginners and experienced users.
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90 Lesons
1 day 1 hour
On-Demand
Free-Video

ServiceNow Tutorials

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Comprehensive tutorials on ServiceNow covering problem management, security, user management, reporting, and comparisons with Cherwell. Ideal for administrators and IT professionals.
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55 Lesons
4 hours 30 minutes
On-Demand
Free-Video
Conf42

Starting the SLOs Implementation

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Learn to implement Service Level Objectives (SLOs) effectively, enhancing system reliability and performance in site reliability engineering practices.
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2 Lesons
30 minutes
On-Demand
Free-Video
DevOpsDays Tel Aviv

SLA vs SLO: Optimizing Service Levels for Revenue Generation

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Discover how to optimize SLO metrics beyond SLA compliance to maximize revenue potential, using dynamic system evaluation and feature-value assessment in high-traffic infrastructure environments.
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1 Lesons
17 minutes
On-Demand
Free-Video
Oracle

Oracle Multitenant - Best Practices for Rapid Deployment and Workload Isolation

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Explore Oracle Multitenant's comprehensive isolation architecture and best practices for rapid deployment, focusing on efficiency, agility, and workload provisioning in database management.
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12 Lesons
51 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Improving the Reliability of Kubernetes Load Balancers

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Explore strategies to enhance Kubernetes load balancer reliability, addressing failure modes, optimizing configurations, and improving application-specific traffic routing for better SLA adherence.
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9 Lesons
26 minutes
On-Demand
Free-Video
Linux Foundation

SLIs, SLAs, and SLOs - Learning About Service Uptime from Homer Simpson

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Explore service uptime concepts through Homer Simpson's lens. Learn about SLIs, SLAs, and SLOs in a fun, engaging way to improve your understanding of system reliability.
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1 Lesons
48 minutes
On-Demand
Free-Video
Conf42

Don't Get Out of Bed for Anything Less Than an SLO

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Learn how to implement effective Service Level Objectives (SLOs) to improve system reliability and prioritize engineering efforts in DevOps practices.
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2 Lesons
16 minutes
On-Demand
Free-Video
USENIX

Confessions of a Systems Engineer - Learning from My 20+ Years of Failure

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Insights from a seasoned systems engineer on designing and running large-scale online services, drawing from 20+ years of failures and lessons learned in the tech industry.
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15 Lesons
39 minutes
On-Demand
Free-Video
GOTO Conferences

Site Reliability Engineering at Google

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Explore Google's approach to Site Reliability Engineering, covering dev-ops collaboration, error budgets, staffing strategies, and incident management for maintaining large-scale infrastructure.
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23 Lesons
51 minutes
On-Demand
Free-Video
PASS Data Community Summit

Improving Availability in SQL Server and Azure SQL Database with Accelerated Database Recovery and Resumable Operations

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Discover innovations in SQL Server 2019 and Azure SQL Database that enhance database availability, reduce downtime, and streamline maintenance operations for improved performance and reliability.
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1 Lesons
1 hour 13 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Kubernetes? But I'm a Product Manager

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Discover how Kubernetes can benefit product managers in delivering better products faster, focusing on extensibility, scalability, and cloud-agnostic solutions for improved customer outcomes.
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14 Lesons
24 minutes
On-Demand
Free-Video
ISTA Conference

DataOps as a Service - Applying DevOps Practices to Data Engineering

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Explore DevOps practices in data engineering, addressing challenges and showcasing the Versatile Data Kit for implementing DataOps principles.
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1 Lesons
18 minutes
On-Demand
Free-Video
Devoxx

SRE - What Is It All About?

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Explore Site Reliability Engineering concepts, including SLAs, SLIs, SLOs, error budgets, and reliability prioritization. Learn how to implement SRE methodology and improve service reliability.
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1 Lesons
21 minutes
On-Demand
Free-Video
Tech Field Day

5G Transport Network Slicing with Cisco Crosswork Network Controller

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Dive into advanced network slicing capabilities for 5G transport using Cisco Crosswork, exploring deployment scenarios, orchestration management, and innovative service assurance features for optimal SLA delivery.
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1 Lesons
19 minutes
On-Demand
Free-Video
Platform Engineering

Multi-Tenancy in Self-Served Platforms - Challenges and Solutions

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Explore real-time data reporting platform challenges, including self-service adoption, noisy neighbor issues, and multi-tenancy solutions for improved performance and resource isolation.
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1 Lesons
15 minutes
On-Demand
Free-Video
NPTEL-NOC IITM

Traffic Management: Quality of Service and Integrated Service Model - Part 2

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Explore Quality of Service (QoS) concepts, including its necessity and implementation methods, with a focus on the Integrated Service Model.
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1 Lesons
18 minutes
On-Demand
Free-Video
John Savill's Technical Training

Latency Monitoring Metrics: Why Average Is Not a Good Measure

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Explore why average latency metrics are inadequate. Learn about max latency, true impact, and latency distributions for comprehensive monitoring and analysis of system performance.
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12 Lesons
10 minutes
On-Demand
Free-Video
John Savill's Technical Training

Composite SLAs: Calculation and Improvement Strategies - Lecture

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Explore composite SLAs, their calculation, and improvement strategies. Learn to apply probability concepts to real components and enhance overall system reliability.
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8 Lesons
28 minutes
On-Demand
Free-Video
NDC Conferences

Reliability

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Explore reliability in complex tech ecosystems, focusing on user satisfaction, SLIs, SLOs, and SLAs. Learn strategies for setting targets, managing costs, and implementing effective error budget policies.
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16 Lesons
37 minutes
On-Demand
Free-Video
Tech Field Day

Automated Assurance with Cisco Crosswork and Accedian for Mass Scale Networks

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Discover how Cisco Crosswork and Accedian deliver automated network assurance through advanced monitoring, SLA management, and predictive analytics for optimizing mass-scale network operations and service delivery.
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1 Lesons
34 minutes
On-Demand
Free-Video
DevOops

Как внедрить SLO в продукт и получить от этого пользу

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Discover practical insights into implementing SLO within your product, exploring real-world examples, challenges, and benefits for balancing service reliability with development speed.
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1 Lesons
44 minutes
On-Demand
Free-Video
SNIAVideo

The Path to Autonomous Storage Systems - Challenges and Solutions

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Discover breakthrough research in autonomous storage systems, exploring dynamic workload adaptation, efficiency optimization, and performance management for next-generation storage hierarchies.
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1 Lesons
48 minutes
On-Demand
Free-Video
Drupal Association

Support and Kanban Structure in Client Management - How They Work Together

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Explore the synergy between Support and Kanban models in managing Drupal projects, focusing on client benefits, estimation, security updates, and capacity management.
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1 Lesons
41 minutes
On-Demand
Free-Video
NPTEL-NOC IITM

Traffic Management - Quality of Service and Integrated Service Model - Part 1

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Explore Quality of Service (QoS) concepts, including its necessity and implementation methods, with a focus on the Integrated Service Model.
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1 Lesons
37 minutes
On-Demand
Free-Video
LF Decentralized Trust

Self-Assessing Service Level Agreements (SLAs) with Hyperledger Fabric

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Explore a prototype for fair SLA assessment in telecom using Hyperledger Fabric and Trusted Execution Environments. Learn how blockchain enhances Web3.0 ecosystem transparency and reliability.
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1 Lesons
51 minutes
On-Demand
Free-Video
John Savill's Technical Training

Architecting for Application Requirements: Understanding SLAs and Resiliency

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Explore application requirements and architect infrastructure and applications to meet them. Learn about SLAs, resiliency, caching, and best practices for robust system design.
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23 Lesons
1 hour 12 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Optimizing LLM Efficiency One Trace at a Time on Kubernetes

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Discover how to optimize LLM deployments on Kubernetes using OpenTelemetry's profiling features to identify resource bottlenecks, improve performance, and reduce operational costs through efficient monitoring.
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1 Lesons
25 minutes
On-Demand
Free-Video
Asia Open RAN Academy

QoS-Based Resource Optimization in Network Performance Management

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Explore QoS-based resource optimization techniques for efficient network management, including traffic prioritization, bandwidth allocation, and real-time monitoring for enhanced performance.
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1 Lesons
11 minutes
On-Demand
Free-Video