Explore how artificial intelligence can revolutionize incident management and empower Site Reliability Engineering (SRE) teams in this 11-minute conference talk. Delve into the challenges of incident management and discover the potential of AI to transform response processes. Learn through a real-life incident scenario how AI can enhance playbook utilization, streamline triage, improve communication, and accelerate investigations. Gain insights on leveraging observability tools, enhancing contextual analysis, and automating post-mortem generation. Understand the pivotal role of AI in modern incident management and walk away with key takeaways to implement in your own SRE practices.