Explore how National Australia Bank (NAB) revolutionized its tech support system in this 46-minute conference talk from Microsoft Ignite 2022. Discover the implementation of a cutting-edge chatbot using Microsoft's Azure Cognitive Services and Bot Framework, designed to handle tech support requests for NAB's 35,000-plus workforce. Learn about the significant improvements in employee productivity, cost reduction, and enhanced customer experience achieved through this innovative solution. Gain insights from industry experts as they discuss the development, implementation, and impact of this unique chatbot. Access additional resources for further learning and connect with Microsoft for more information on similar solutions.