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Showing: 150 courses
Stanford University

Your At Home Guide to Building Customer Empathy

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Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.
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12 Lesons
1 hour 1 minute
On-Demand
Free-Video
Stanford University

How to Build a Product III - Stanford CS183F: Startup School

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Learn from successful startup founders about building products, from minimum sellable product to customer feedback, hiring, and scaling. Gain insights on product prioritization and customer journey.
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28 Lesons
50 minutes
On-Demand
Free-Video
Stanford University

A People-First Strategy for Digital Transformation

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Discover strategies for human-centered digital transformation, focusing on problem-solving techniques to create successful innovations that prioritize user needs and improve experiences.
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1 Lesons
29 minutes
On-Demand
Free-Video
University of Melbourne

MAX Summit - Deployment and Commercialization of Autonomous Vehicles

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Explore deployment and commercialization strategies for urban mobility solutions, focusing on collaboration, customer experience, and overcoming adoption barriers.
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29 Lesons
1 hour 19 minutes
On-Demand
Free-Video
Dynatrace

Overcoming Cloud Challenges - Enabling Business Transformation

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Explore organizational mind-shifts for cloud transformation, empowering exceptional user experiences. Gain insights from TD Bank's journey with Dynatrace.
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6 Lesons
18 minutes
On-Demand
Free-Video
Anyscale

Instacart's Generative AI Strategy - Transforming Product Experience and Internal Productivity

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Dive into Instacart's generative AI strategy with co-founder Brandon Leonardo. Explore how AI transforms product experience, boosts internal productivity, and shapes the company's future.
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1 Lesons
16 minutes
On-Demand
Free-Video
Data Science Festival

Smart Retailing: Optimization Techniques for Strategic Success

0 rewiews
Dive into data-driven retail optimization techniques, leveraging analytics and machine learning to enhance decision-making, streamline processes, and boost profitability in the retail sector.
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1 Lesons
1 hour 2 minutes
On-Demand
Free-Video
Amigoscode

Java and Spring Boot Microservices - Full Course

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Comprehensive guide to building microservices with Spring Boot, covering essential concepts like service discovery, load balancing, and containerization using Docker and Kubernetes.
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9 Lesons
2 hours 22 minutes
On-Demand
Free-Video
SAP

Accelerating Digital Transformation in the Transportation Industry

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Explore digital transformation in transportation with SAP Leonardo. Learn about innovation challenges, enabling technologies, value creation, competitive advantages, and next steps for industry leaders.
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6 Lesons
39 minutes
On-Demand
Free-Video
TEDx

當計畫趕不上變化 - 從咖啡店到生活空間的創業歷程

0 rewiews
從零開始學習咖啡技能到創立成功的大和頓物所，賴元豐分享如何在計畫與變化中找到平衡，打造出屏東人引以為傲的特色空間。
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1 Lesons
19 minutes
On-Demand
Free-Video
TEDx

¿Cómo se siente el futuro? - El impacto de la tecnología y el potencial humano

0 rewiews
Exploración de la evolución tecnológica y el potencial humano para crear cambios significativos, destacando la importancia del emprendimiento y la innovación en el futuro.
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1 Lesons
18 minutes
On-Demand
Free-Video
TEDx

打破常規的電商創業 - 從親子網站到嬰幼兒企業龍頭

0 rewiews
電商創業家分享如何從個人需求出發，打造台灣知名嬰幼兒購物平台，強調用戶心得交流的重要性，展現網路創業的成功典範。
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1 Lesons
19 minutes
On-Demand
Free-Video
TEDx

Metaverso e Intelligenza Generativa: Applicazioni per il Settore Educativo

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Esplorazione delle applicazioni del metaverso e dell'intelligenza generativa nel settore educativo, evidenziando le potenzialità innovative per trasformare l'apprendimento e l'insegnamento.
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1 Lesons
15 minutes
On-Demand
Free-Video
TEDx

The Legacy of Love

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Explorando o poder transformador do amor na criação de negócios, marcas e liderança, destacando sua importância única em um mundo cada vez mais tecnológico e automatizado.
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1 Lesons
16 minutes
On-Demand
Free-Video
TEDx

Non siamo macchine da guerra - Il futuro dell'Intelligenza Artificiale e l'umanità

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Esplorazione del futuro dell'IA e del suo impatto sull'umanità, analizzando rischi, produttività e tempo libero, guidata da un'esperta di tecnologia e marketing digitale.
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1 Lesons
14 minutes
On-Demand
Free-Video
TEDx

Tiendas que Enamoran - Creating Memorable Retail Experiences

0 rewiews
Descubre cómo crear experiencias memorables en el comercio minorista, adaptándose a los cambios post-pandemia y tomando decisiones inspiradoras para transformar negocios y generar un ambiente saludable.
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1 Lesons
19 minutes
On-Demand
Free-Video
TEDx

Cómo Aprendí a no Creer en el Futuro - Inspirando Cambios Positivos

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Inspiradora charla sobre tomar decisiones que generen cambios positivos, enfocándose en el presente para crear experiencias memorables en el comercio minorista y la atención al cliente.
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1 Lesons
19 minutes
On-Demand
Free-Video
OWASP Foundation

Breaking the Mold: Navigating the Intersection of Technology, Security, and Trust

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Explore Reeny Sondhi's journey from engineering to leading security at Twilio. Gain insights on balancing robust security with customer experience and leveraging security as a driver of trust and growth.
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1 Lesons
57 minutes
On-Demand
Free-Video
Oracle

Deliver Remarkable Experiences with Connected Field Service

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Discover how to revolutionize field service with Oracle's proactive approach, empowering customers, equipping field reps, and connecting parts for on-site delivery. Learn best practices and see a demo of Connected Field Service.
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7 Lesons
1 hour
On-Demand
Free-Video
Oracle

Oracle and Xerox Collaboration: Innovating with Cloud Technology

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Explore Xerox's innovative ventures in AI-assisted customer service, research, and financial solutions, leveraging Oracle Cloud for rapid deployment and seamless integration of critical business applications.
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7 Lesons
26 minutes
On-Demand
Free-Video
Oracle

Path to Digital Transformation - First Step Towards Virtual Sales

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Discover how to adapt sales strategies for digitally savvy customers, focusing on human connection and data-driven approaches to meet evolving market demands and achieve successful digital transformation.
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13 Lesons
20 minutes
On-Demand
Free-Video
Oracle

How Marketing Can Drive Deeper, Meaningful Relationships - Tata CLiQ Case Study

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Discover how Tata CLiQ leverages data-driven insights to enhance customer relationships and drive business growth in e-commerce, focusing on deep RCS and martech utilization.
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5 Lesons
20 minutes
On-Demand
Free-Video
Oracle

The Future of CRM - Engineering Better Experiences

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Explore the next generation of CRM with industry leaders, focusing on integrating marketing and sales to increase efficiency and drive growth. Learn about innovative approaches and real-world implementations.
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8 Lesons
57 minutes
On-Demand
Free-Video
Oracle

Oracle CX Transformation: Enhancing Customer Buying Experience

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Explore Oracle's SaaS operations model and CX platform, focusing on security, reliability, and customer experience. Learn about their vision, business challenges, and innovative solutions like CPQ.
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16 Lesons
41 minutes
On-Demand
Free-Video
Oracle

How Oracle Transformed the Sales and Service Experience with CX

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Explore Oracle's transformation of sales and service through CX platform, introducing Solution Engineering as a Service model for enhanced collaboration and customer experience.
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18 Lesons
46 minutes
On-Demand
Free-Video
Oracle

How Oracle Runs Warehouse Management on Oracle Autonomous Database

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Explore Oracle's approach to warehouse management using Oracle Autonomous Database, focusing on supply chain resilience, cloud-native architecture, and performance improvements for businesses of all sizes.
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44 Lesons
58 minutes
On-Demand
Free-Video
Oracle

How Oracle Reimagined Marketing for Always-On Customer Experience

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Experts discuss Oracle's marketing transformation using CX Cloud, focusing on customer empowerment and reducing campaign execution time from 4 weeks to 5 days.
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45 Lesons
53 minutes
On-Demand
Free-Video
Oracle

The Business of Experience: Delivering Holistic, Purposeful Customer Experiences

0 rewiews
Explore how Swisscom delivers customer-centric experiences, data-driven care, and agile operations in the era of 5G and IoT, focusing on holistic and purposeful customer experiences.
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10 Lesons
24 minutes
On-Demand
Free-Video
Oracle

Oracle CX Cloud and Analytics: Aon's Journey to 50-60x Performance Improvements

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Aon executives discuss CX Cloud, Analytics, and Oracle Autonomous Database implementation, highlighting performance improvements, cost savings, enhanced security, and digital transformation strategies.
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24 Lesons
56 minutes
On-Demand
Free-Video
Oracle

Mastering Customer Signals in the Experience Economy

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Discover strategies for interpreting customer signals and delivering authentic experiences to ensure business longevity in the ever-changing Experience Economy.
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7 Lesons
25 minutes
On-Demand
Free-Video
Oracle

Perspectives on Personalization: A Holistic Approach

0 rewiews
Explore a holistic approach to personalization strategy with Forrester analyst Rusty Warner. Learn how customer obsession, enterprise investments, and outcome-driven focus can enhance your marketing efforts.
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9 Lesons
17 minutes
On-Demand
Free-Video
Oracle

Business Impact of Digital Transformation in Manufacturing

0 rewiews
Explore how digital transformation improves business performance through insights from industry leaders and customer experiences, focusing on key capabilities and long-term strategies.
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11 Lesons
19 minutes
On-Demand
Free-Video
Microsoft

Microsoft Cloud for Financial Services - Human-Centered Digital Banking Solution

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Reimagining retail banking with digital-first experiences and personalized advice, leveraging Microsoft Cloud for Financial Services and partners to provide anytime, anywhere banking with human-centered solutions.
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1 Lesons
33 minutes
On-Demand
Free-Video
Microsoft

Data-Driven Customer Experience: Bridging Physical and Digital Shopping - Estée Lauder Case Study

0 rewiews
Explore how Estée Lauder's MAC Cosmetics leverages Azure data services to create seamless physical-digital shopping experiences, enhancing customer engagement and business resilience.
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1 Lesons
32 minutes
On-Demand
Free-Video
Microsoft

Business Continuity in a Distributed World with Enhanced Customer Experiences

0 rewiews
Leverage Microsoft Teams and Dynamics 365 to empower your workforce, maintain connectivity, and deliver exceptional customer experiences in today's distributed world, ensuring business continuity amid global challenges.
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1 Lesons
24 minutes
On-Demand
Free-Video
Microsoft

Introducing Microsoft Cloud for Retail

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Discover how Microsoft Cloud for Retail connects shopper experiences, integrates data sources, and provides actionable insights to enhance retail operations and customer engagement.
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1 Lesons
31 minutes
On-Demand
Free-Video
Microsoft

The Science of Engagement - Personalizing Customer Experience

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Explore how Symend's Azure-based platform uses behavioral science and data insights to enhance customer engagement, driving better business outcomes and improved customer experiences.
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12 Lesons
29 minutes
On-Demand
Free-Video
Linux Foundation

Delivering Guest Experience through Rapid Technology Innovation at Target

0 rewiews
Explore how Target leverages rapid technology innovation to enhance guest experiences, focusing on cloud computing and digital transformation strategies in retail.
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1 Lesons
31 minutes
On-Demand
Free-Video
Android Developers

End-to-End Sustainability: Driving User Engagement from Pre to Post-Install - Sustainable Growth Day 2019

0 rewiews
Discover strategies for sustainable growth in mobile apps, from optimizing onboarding to fostering long-term user engagement and commitment.
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24 Lesons
35 minutes
On-Demand
Free-Video
Okta

A Day in the Life of an Enterprise Customer - Understanding Enterprise SaaS Expectations

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Explore enterprise customer expectations for SaaS apps and gain insights into how they want to utilize your product, enhancing your understanding of their perspective.
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1 Lesons
24 minutes
On-Demand
Free-Video
Web Summit

From Boring to Beautiful - The Inside Story of Building an Enterprise Startup

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Insights from Zendesk and Hootsuite founders on transforming enterprise startups from mundane to captivating, sharing their experiences and strategies for success.
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1 Lesons
21 minutes
On-Demand
Free-Video
Web Summit

Marketing Innovation in Sports Technology - Web Summit 2014

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Explore Nike's digital innovation strategies and their impact on consumer engagement with insights from CTO Chris Sactchell at Web Summit's Marketing Stage.
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1 Lesons
19 minutes
On-Demand
Free-Video
Web Summit

Brand Commerce in the Digital Era - Challenges and Opportunities

0 rewiews
Explore the rapidly evolving Brand Commerce landscape with insights from Clarins, Isobar, and eCommera on challenges, consumer expectations, and opportunities in this dynamic field.
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7 Lesons
20 minutes
On-Demand
Free-Video
Web Summit

The Role of Data in Fashion E-Commerce

0 rewiews
Explore how data drives design, manufacturing, and marketing in fashion e-commerce, revolutionizing the industry from multiple perspectives.
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1 Lesons
18 minutes
On-Demand
Free-Video
TEDx

Leveraging Experience Design - The Fourth Lens

0 rewiews
Discover how to enhance customer experiences by considering four crucial perspectives: customer, employee, leadership, and oneself. Learn to create exceptional experiences that deliver tangible business value.
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1 Lesons
14 minutes
On-Demand
Free-Video
Microsoft

Transform Customer Experience with Dynamics 365 and Next-Generation AI

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Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized, connected solutions.
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1 Lesons
44 minutes
On-Demand
Free-Video
Web Summit

Retail Tech: Fast-Growing Companies Disrupting Retail and E-commerce

0 rewiews
Explore innovative startups revolutionizing retail and e-commerce, featuring insights from industry leaders on stage with Tomasz Czechowicz of MCI Management.
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1 Lesons
20 minutes
On-Demand
Free-Video
Web Summit

Marketing Tech: Fast-Growth Companies Disrupting Marketing - Part 2

0 rewiews
Explore innovative marketing disruption with leaders from Sensum, Drivezy, and Spotahome as they discuss their fast-growth companies and transformative approaches to the industry.
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1 Lesons
21 minutes
On-Demand
Free-Video
Microsoft

Transform Customer Experience with Dynamics 365 and Next-Generation AI

0 rewiews
Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized solutions.
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1 Lesons
44 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Product Market Misfit: Adventures in User Empathy

0 rewiews
Explore user empathy in product development through a case study of Istio's Ambient mode, learning strategies for gathering honest feedback and understanding user perspectives.
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1 Lesons
39 minutes
On-Demand
Free-Video
TEDx

Creating Meaningful Customer Connections for Business Success

0 rewiews
Discover strategies for creating meaningful customer connections and fostering loyalty in business, presented by an experienced banking and marketing professional.
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1 Lesons
15 minutes
On-Demand
Free-Video
TEDx

Creative Tech - Empowering Innovation and Inclusion

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Explore innovative customer experiences and future communication trends through creative tech. Discover how emerging technologies are reshaping marketing and fostering inclusivity in business.
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1 Lesons
18 minutes
On-Demand
Free-Video
Devoxx

Finding the Balance Between Human and Bot Interaction in Customer Service

0 rewiews
Explore strategies for balancing AI-powered customer service with human interaction, focusing on maintaining personalization while leveraging bot efficiency and scalability.
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1 Lesons
45 minutes
On-Demand
Free-Video
TEDx

Brand Identity - Stability or Change?

0 rewiews
Explore the concept of brand identity, its components, and the balance between stability and change in branding strategies for effective audience engagement and business success.
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1 Lesons
24 minutes
On-Demand
Free-Video
Snorkel AI

Transforming Call Center Operations with AI - A Financial Institution Case Study

0 rewiews
Explore how a major financial firm enhanced customer service using Snorkel Flow's AI solution. Learn about implementation challenges, impacts, and future plans for integrating all customer touchpoints.
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6 Lesons
12 minutes
On-Demand
Free-Video
Toronto Machine Learning Series (TMLS)

Predicting and Preventing Customer Technical Issues Using Machine Learning and RPA

0 rewiews
Predict and proactively resolve customer technical issues using machine learning and robotic process automation, improving service efficiency and customer satisfaction in telecom.
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1 Lesons
29 minutes
On-Demand
Free-Video
Data Science Conference

The Power of Personalized Customer Experiences Through AI Innovations

0 rewiews
Discover how to build recommender engines and implement AI-driven personalization strategies that enhance customer experiences and drive business growth through practical demonstrations.
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1 Lesons
28 minutes
On-Demand
Free-Video
Microsoft

Open Source at Microsoft Western Europe - Sharing Experiences

0 rewiews
Explore Microsoft's Open Source Strategy and innovative use cases, featuring customer experiences from KPMG & Elkjop and partner insights from Wortell.
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1 Lesons
28 minutes
On-Demand
Free-Video
Microsoft

Introducing Microsoft Cloud for Retail

0 rewiews
Discover Microsoft Cloud for Retail: Unifying data sources across the retail value chain to enhance shopper experiences, optimize operations, and drive actionable insights for retailers.
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1 Lesons
31 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Step Up Your Cloud Native Push - Unlocking Business Potential

0 rewiews
Discover how cloud-native solutions align with customer priorities, delivering enhanced experiences, personalization, security, and innovation while empowering businesses to meet demands efficiently and gain a competitive edge.
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6 Lesons
33 minutes
On-Demand
Free-Video
Microsoft

Accelerate Impact with AI-Powered Low-Code Tools

0 rewiews
Explore Copilot in Power Platform to infuse AI into apps, chatbots, and automations, optimizing business processes and enhancing experiences for customers, partners, and employees.
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1 Lesons
43 minutes
On-Demand
Free-Video
Web Conferences Amsterdam

Beyond the UX Tipping Point - Transforming Organizations Through Design

0 rewiews
Explore how organizations can make user experience their competitive advantage by infusing design understanding throughout, crossing the UX Tipping Point, and creating a culture of continuous learning.
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43 Lesons
59 minutes
On-Demand
Free-Video
Conf42

AI-Driven Productivity Enhancements in Enterprise Engineering - Conf42 Rustlang 2024

0 rewiews
Explore AI's impact on enterprise engineering, from automation to predictive analytics, and learn strategies to overcome deployment challenges while preparing for future advancements.
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11 Lesons
13 minutes
On-Demand
Free-Video
Conf42

Unlocking Insights Through Incident Management Reports

0 rewiews
Discover how to leverage incident management reports for valuable insights, improve resource allocation, and enhance customer experience through data-driven decision-making.
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15 Lesons
17 minutes
On-Demand
Free-Video
Open Data Science

How AI Is Changing the Shopping Experience

0 rewiews
Explore how AI revolutionizes retail, enhancing customer experiences and streamlining operations. Learn about personalized shopping, data quality, and future trends in e-commerce.
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18 Lesons
31 minutes
On-Demand
Free-Video
Microsoft

Spotlight on Australia and New Zealand - NAB's Tech Support Chatbot

0 rewiews
Discover how NAB improved employee productivity and customer experience with an AI-powered tech support chatbot using Microsoft Azure Cognitive Services and Bot Framework.
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1 Lesons
46 minutes
On-Demand
Free-Video
Databricks

Azure and Databricks Enabling Personalized Customer Experience at CVS Health

0 rewiews
Explore how CVS Health leveraged Azure and Databricks to personalize customer experiences, implement machine learning models, and drive business value through data-driven decision-making and experimentation.
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13 Lesons
34 minutes
On-Demand
Free-Video
Databricks

Ethical Use of Data for AI - Episode 5

0 rewiews
JoAnn Stonier discusses ethical data use in AI, addressing bias, GDPR, global responsibility, and societal impact. She offers insights on eliminating bias and advice for data leaders.
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10 Lesons
30 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

Customer Centric Observability: Reducing Time to Detect Customer Impact - Intuit Case Study

0 rewiews
Discover how Intuit leveraged OpenTelemetry to build 'Failed Customer Interactions', reducing incident detection time from 30+ to under 3 minutes while improving root cause isolation and customer impact assessment.
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11 Lesons
32 minutes
On-Demand
Free-Video
Linux Foundation

Customer Centric Observability at Scale Leveraging AIOps and OpenTelemetry

0 rewiews
Explore how Intuit leverages OpenTelemetry and AIOps for real-time customer experience monitoring, anomaly detection, and rapid issue resolution in complex infrastructure environments.
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1 Lesons
41 minutes
On-Demand
Free-Video
CNCF [Cloud Native Computing Foundation]

CNCF Webinar - The What's and Why's of Tracing

0 rewiews
Explore distributed tracing, its importance in microservices, and OpenTelemetry's role in enhancing observability and debugging in cloud-native environments.
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23 Lesons
40 minutes
On-Demand
Free-Video
TEDx

How Generation X Can Save Generation Next in a Future of AI

0 rewiews
Exploring how Generation X's unique experiences position them to guide future generations in an AI-driven world, emphasizing the importance of human skills and adaptability.
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1 Lesons
15 minutes
On-Demand
Free-Video
TEDx

Heartificial Intelligence - Harmonising Humanity with Ethical AI

0 rewiews
Explore ethical AI development's potential to enhance human empathy and cooperation. Learn about Heartificial Intelligence and its role in educating people to ask the right questions about responsible AI implementation.
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1 Lesons
17 minutes
On-Demand
Free-Video
Alan Turing Institute

Infrastructure Monitoring Data Challenges for British Telecoms - Dr. Simon Thompson

0 rewiews
Explore human-AI interaction in infrastructure monitoring, focusing on visual and linguistic inferences to enhance customer experiences and reduce costs.
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1 Lesons
39 minutes
On-Demand
Free-Video
Microsoft

Accelerating AI Transformation with Global Knowledge

0 rewiews
Explore how AI is revolutionizing daily life and business operations, from personal assistants to automated tasks and improved decision-making, with insights on leveraging AI for market growth.
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1 Lesons
20 minutes
On-Demand
Free-Video
Oracle

How to Turn Change into Opportunity - Oracle Cloud Apps

0 rewiews
Explore how AI, blockchain, IoT, and conversational UI reshape core business processes, anticipate customer needs, and drive innovation across HR, finance, supply chain, and customer experience.
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11 Lesons
1 hour 13 minutes
On-Demand
Free-Video
Oracle

Thriving in the Age of Business Model Disruption

0 rewiews
Explore how AI, ML, and IoT transform business models, with insights on finance and operations' role in enabling change and building intelligent enterprises.
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19 Lesons
1 hour 12 minutes
On-Demand
Free-Video
Oracle

Intelligent Automation - Delivering Automation that Funds Digital Innovation

0 rewiews
Explore data science, AI, and ML for operational savings and digital innovation. Learn strategies for optimizing processes and leveraging technology to drive business transformation.
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11 Lesons
35 minutes
On-Demand
Free-Video
Collision Conference

Why We Don't Need Marketing - At Least Not All the Time

0 rewiews
Instacart co-founder discusses effective marketing strategies, emphasizing timing, customer experience, and avoiding common startup pitfalls in this insightful tech conference talk.
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13 Lesons
15 minutes
On-Demand
Free-Video
Collision Conference

Distributed Fintech

0 rewiews
Explore the future of finance with experts discussing digital currencies, insurance innovations, and emerging trends in distributed financial models.
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8 Lesons
17 minutes
On-Demand
Free-Video
Gartner

CIO Actions for CEO Concerns 2023

0 rewiews
Explore CEO priorities and their impact on technology use in business, with insights on growth, globalization, and strategic focus areas for CIOs to navigate unusual situations and drive success.
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31 Lesons
33 minutes
On-Demand
Free-Video
Microsoft

Elevating the End-to-End Customer Experience with Dynamics 365

0 rewiews
Explore enhancing customer experiences with Dynamics 365, covering order management, journey orchestration, and industry-specific solutions in this expert-led discussion.
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9 Lesons
29 minutes
On-Demand
Free-Video
Microsoft

Unlock Innovation and Reduce Risk with the Microsoft Cloud for Financial Services

0 rewiews
Discover how Microsoft Cloud for Financial Services enhances customer experiences, empowers collaboration, and ensures compliance while leveraging data for innovation and competitive advantage.
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8 Lesons
32 minutes
On-Demand
Free-Video
Microsoft

Deploy IoT Solutions with Azure SQL Database

0 rewiews
Explore Azure SQL Database for IoT solutions: learn about price-performance benefits, simplified deployment templates, and configuration options for various scenarios to enhance operational efficiency.
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21 Lesons
1 hour 16 minutes
On-Demand
Free-Video
Microsoft

Microsoft Cloud for Financial Services - Accelerating Innovation for Sustainable Growth

0 rewiews
Discover how Microsoft Cloud for Financial Services empowers institutions to enhance customer experiences, empower staff, combat financial crime, and ensure data security and compliance.
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6 Lesons
27 minutes
On-Demand
Free-Video
USENIX

Off the Beaten Path - Moving Observability Focus from Your Service to Your Customer

0 rewiews
Explore shifting observability focus to customer experience, enhancing service reliability through direct engagement, innovative tools, and rethinking performance metrics for improved user satisfaction.
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18 Lesons
30 minutes
On-Demand
Free-Video
USENIX

Off the Beaten Path - Moving Observability Focus from Your Service to Your Customer

0 rewiews
Exploring customer-centric observability beyond traditional metrics, emphasizing direct engagement, user experience capture, and rethinking performance to enhance SRE practices and improve overall service quality.
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21 Lesons
38 minutes
On-Demand
Free-Video
TEDx

Why Conversational AI Is Taking Over Our World

0 rewiews
Explore the impact of conversational AI on our world with Jason Mars, a leading innovator in natural language processing and artificial intelligence.
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1 Lesons
16 minutes
On-Demand
Free-Video
GOTO Conferences

Getting Real Value out of Your Planning Efforts with Story Mapping

0 rewiews
Discover how Story Mapping can revolutionize your planning process, align stakeholders, and prioritize valuable tasks. Learn practical techniques to implement this powerful tool in your projects.
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38 Lesons
51 minutes
On-Demand
Free-Video
GOTO Conferences

A Day in the Life of a Netflix Engineer

0 rewiews
Explore Netflix's massive ecosystem: production changes, microservices, and engineering practices. Learn about innovation velocity, failure management, and customer experience obsession from a senior engineer's perspective.
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1 Lesons
48 minutes
On-Demand
Free-Video
GOTO Conferences

The Experience-Centric Organization

0 rewiews
Explore the shift towards experience-centric business strategies, learning how to compete through customer experience in today's market and implement key principles for organizational success.
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26 Lesons
39 minutes
On-Demand
Free-Video
WeAreDevelopers

Applying Agile Principles to Incident Management

0 rewiews
Explore how agile principles can revolutionize incident management, balancing innovation with operational stability to enhance customer experience and maintain a competitive edge in the digital landscape.
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1 Lesons
57 minutes
On-Demand
Free-Video
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Customer Experience in Design Strategy

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Discover how to leverage customer experience in design strategy, combining Design-Thinking and Service-Design for unique brand differentiation and competitive advantage.
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14 Lesons
28 minutes
On-Demand
Free-Video
Web Summit

East Meets West - Charting the E-Commerce Journey

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Explore the evolution of global customer journeys in e-commerce with insights on critical customer-organization interactions and modern trends shaping online retail experiences.
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1 Lesons
17 minutes
On-Demand
Free-Video
Web Summit

CMO + CIO = Modern Customer Experience

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Explore how CIO and CMO roles merge to meet modern customer experience demands, focusing on data science, marketing automation, and connectivity in the digital business era.
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23 Lesons
18 minutes
On-Demand
Free-Video
Web Summit

Unlocking Next Generation Customer Mobile Experience

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Exploring the future of brand experiences in an omnichannel world, focusing on mobile's pivotal role in connecting various brand touchpoints for enhanced customer engagement.
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1 Lesons
16 minutes
On-Demand
Free-Video
Web Summit

Customer Experience - A SaaS Company's Most Important Battleground

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Explore how customer experience drives purchasing decisions and impacts businesses, with insights from industry leaders on strategies, challenges, and emerging technologies.
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10 Lesons
23 minutes
On-Demand
Free-Video
Web Summit

Inside the Mobile Marketing Growth Handbook

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Discover mobile strategies for building customer experiences in the cross-platform age, based on insights from Branch's mobile growth handbook.
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1 Lesons
19 minutes
On-Demand
Free-Video
Web Summit

Magic Meets Foresight - Key Developments by BMW in Connected Cars

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BMW's vision for connected cars: digital, personalized, intelligent, and intuitive interfaces to simplify customers' lives. Grote showcases upcoming technological advancements, including highly automated vehicles by 2021.
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1 Lesons
18 minutes
On-Demand
Free-Video
Web Summit

Enhancing CX - Understanding the Customer Journey

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Insights from industry leaders on winning in the customer experience economy, focusing on strategies to meet the challenge of CX as the new competitive differentiator in the digital world.
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1 Lesons
24 minutes
On-Demand
Free-Video