Explore pragmatic automation strategies for incident management in this 17-minute conference talk from Conf42 IM 2023. Gain insights from Joshua Arvin Lat and Sophie Soliven as they define incidents, discuss management techniques, and delve into various automation approaches. Learn about leveraging chatbots, existing tools, and AI-powered solutions for root cause analysis, remediation, tagging, monitoring, and documentation. Discover how to enhance your incident management processes and accelerate response times through practical automation techniques.