Explore the challenges and solutions in balancing AI-powered customer service with human interaction in this 45-minute conference talk from Devoxx. Gain insights into integrating artificial intelligence for efficiency and scalability while maintaining a personal touch in customer experiences. Learn from practical examples and future plans on how to harmonize bot efficiency with human connection in customer service. Discover strategies for navigating the journey of AI integration without compromising client satisfaction. Benefit from the speakers' approach and analysis to find the optimal balance between automated and human-driven customer interactions in your own organization.