Explore various approaches to incident response in this conference talk from Conf42 Incident Management 2022. Examine the benefits and drawbacks of different organizational methods developed over 30+ years of online services. Gain a wider context to evaluate your own incident response arrangements. Discover a task/intent-focused framework for analyzing and adjusting processes to be more enabling and less burdensome. Learn how to improve your team's effectiveness during incidents and determine if your current process is truly helpful or merely a hindrance.