Dive into a comprehensive 2.5-hour tutorial series on ServiceNow fundamentals. Master essential concepts including user management, database views, developer instances, and ITOM discovery patterns. Explore background scripts, modules, and mobile agent functionalities. Learn to implement Access Control Lists, import data sets, utilize GlideAjax for multiple value returns, and leverage the CMDB Health Dashboard. Gain proficiency in Service Portal widget options, Automated Testing Framework, and Flow Designer. Understand event rules, incident assignment, inbound email actions, and legal service delivery processes. Acquire skills in UI policies, stock rules, and managing updates between sets, equipping you with practical knowledge for efficient ServiceNow implementation and management.