Explore a comprehensive incident management program in this conference talk from Circle City Con 2015. Learn about the essential components of an effective program, including planning, roles and responsibilities, and the incident management process. Discover how to establish an executive sponsor, incident response manager, and specialized teams. Delve into detection methodologies, escalation procedures, containment strategies, and post-incident analysis. Gain insights on reporting, documentation, and status tracking. Assess and fill gaps in your program, explore necessary tools and training, and develop advanced capabilities. Understand the importance of communicating with management, handling false positives, and implementing effective monitoring techniques.