Explore the world of Site Reliability Engineering (SRE) at Google in this 51-minute conference talk from GOTO Berlin 2017. Dive into the challenges faced by Google's experts in operating their vast tech infrastructure and products. Learn how SRE treats operations as a software problem, addressing the enormous scale, rapid growth, and complexity of Google's systems. Discover key concepts such as Error Budgets, the 50% cap on Ops work, and the importance of keeping developers in the rotation. Gain insights into minimizing damage during outages, practicing incident response through the "Wheel of Misfortune," and implementing a post-mortem philosophy to prevent recurrence. Understand the unique approach of SRE in balancing development and operations, staffing, and managing operational overload. This talk provides valuable knowledge for those interested in modern infrastructure management and reliability engineering at scale.