Explore incident management strategies for small service teams in this DevConf.CZ 2023 conference talk. Gain insights into Red Hat's Continuous Kernel Integration (CKI) project's approach to handling unplanned service interruptions and quality decreases. Learn about the logging, monitoring, and alerting infrastructure deployed by CKI, as well as various incident workflows tested and currently used. Discover the social aspects to consider when implementing such workflows. Understand key factors contributing to successful incident handling and acquire a blueprint for incident management applicable to other small service teams. Presented by Michael Hofmann, this 37-minute talk offers valuable knowledge for developers, kernel maintainers, and QE engineers seeking to improve their service quality perception and incident response capabilities.