Explore the complex world of infrastructure monitoring data challenges faced by British Telecoms in this 39-minute seminar presented by Dr. Simon Thompson at the Alan Turing Institute. Delve into the fascinating intersection of human-AI interaction, focusing on visual and linguistic inferences in diagrams and dialogs. Discover how innovative projects have successfully reduced customer contact costs while creating engaging experiences. Gain insights into the application of artificial intelligence in telecommunications and its potential to revolutionize customer service and infrastructure management.