Discover actionable strategies to enhance your communication skills in this 58-minute conference talk by Olivia Liddell at NDC Conferences. Learn to think like a trainer by mastering active listening techniques for empathetic communication, explaining technical concepts in layman's terms, adapting your approach to different communication styles, and developing problem-solving skills for navigating difficult conversations. Apply these valuable insights to improve your interactions, whether you're a technical trainer or simply looking to enhance your overall communication effectiveness.