Explore the critical design flaws and human factors considerations that led to the Boeing 737 MAX crisis in this NDC Oslo 2021 conference talk. Dive into the motivations behind Boeing's design compromises, the disregarded human factors considerations, and the consequences of prioritizing profit over sound engineering practices. Learn about the importance of rigorous design processes and engineering systems that account for end-user realities and environmental factors. Gain valuable insights applicable to various development fields, from web design to mission-critical infrastructure engineering. Examine the timeline of events, the impact of the MCAS system, training inadequacies, and the tragic consequences that resulted in 346 deaths and $20 billion in losses. Discuss crucial topics such as complex system education, mode confusion, simulator training, automation levels, redundancy, and change management in the context of life-critical systems.