Explore the intricacies of designing and solutioning for higher education in this 54-minute conference talk from Pittsburgh 2023. Delve into the evolving web landscape and its challenges, emphasizing collaboration and co-creation. Learn about the Double Diamond Model and its application in bringing clarity and focus to projects. Discover techniques for empathizing with clients and gaining different perspectives, illustrated through real-world examples like Schiphol Airport. Gain insights into essential discovery activities, deliverables, and documentation processes. Examine content structure and migration planning strategies. Understand the concept of digital independence and how it contributes to creating ever-better experiences in the higher education sector.