Embark on an epic quest into sociotechnical engineering with Amy Tobey from Equinix in this 33-minute conference talk from SREcon23 Americas. Explore the challenges faced by Site Reliability Engineers (SREs) when infrastructure is optimized but teams still struggle with error budgets and reliability issues. Discover innovative approaches to impact reliability at scale beyond technical solutions, addressing priorities, burnout, and systemic problems. Gain insights into how SREs can evolve their role to support developers and improve overall system reliability in complex environments. Learn strategies for navigating the crossroads of modern SRE practices and the human factors that influence system performance.