Explore the intricacies of complex systems in this 28-minute conference talk from SREcon21. Delve into the characteristics of complex systems, from slime molds to human brains and modern organizations. Examine the limitations of linear analysis and traditional incident management approaches. Discover alternative methods for learning from incidents in complex environments. Gain insights into the evolution of autonomous teams, systems thinking, and conditions for resiliency. Apply takeaways from history, science, and philosophy to enhance understanding and management of complex systems in technology and beyond.