Explore insights from over two decades of systems engineering experience in this 39-minute SREcon conversation with David Argent from Amazon. Gain valuable lessons learned from failures in designing and running large-scale online services. Discover key concepts such as minimizing change impact, implementing thorough monitoring, automating mitigations, and designing for quick incident resolution. Learn about the importance of regular process exercises, enforcing processes with technology, and understanding all supported scenarios. Benefit from Argent's diverse background spanning roles like Technical Writer, Systems Engineer, and Lead Problem Engineer across companies like Microsoft and Amazon.