Explore essential skills for managing documentation teams in this 21-minute conference talk from linux.conf.au 2020. Gain insights from recent industry interviews and learn fundamental techniques for new and experienced managers alike. Delve into the psychology of schemas, the importance of enthusiasm, and effective language and listening strategies. Follow the speaker's career journey as a practical example of how schemas function in the field. Discover how to navigate the unique challenges of tech writer management and refresh your leadership approach.