Cross cultural interview study of users' process of incident response (n=67)
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Carefully designed methodology to ensure validity
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Extensive training to ensure cross-country validity
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Users' causal attributions (classifications) of the incident
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Decision to take action depends on mental model & strength of mental model
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11 took an off-platform action post- notification
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Cross-cultural differences in response process relate to internet censorship, collectivism & platform use
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Improving the incident response process
Description:
Explore a cross-cultural examination of account security incident response through a qualitative interview study conducted with 67 users who recently experienced suspicious login incidents on their Facebook accounts. Delve into the common process of incident response across participants from five countries with varying online and offline cultures. Gain insights into users' causal attributions of security incidents, decision-making processes for taking action, and the impact of mental models on response behaviors. Examine cross-cultural differences in response processes related to internet censorship, collectivism, and platform use. Learn about the unique nature of incident-response information seeking and known attacker threat models. Discover areas for future technical development to enhance user security and improve the incident response process based on findings from this large, cross-cultural qualitative study of digital security.
Should I Worry? A Cross Cultural Examination of Account Security Incident Response