Explore essential security incident response skills focused on the human element in this 22-minute conference talk by Ben Ridgway from 0xdade. Delve into psychological responses to stressful situations, strategies for managing human factors during crises, and structures for successful incident response teams. Learn techniques to improve management, response, and investigation capabilities, as well as tools for building a healthy incident response team. Gain practical human-management skills applicable to both occasional and full-time responders, drawing from years of real-world experience and lessons learned from Microsoft Security Response Center. Discover how to effectively navigate the critical human aspect of security incidents, including deescalation techniques, leadership strategies, and understanding the psychological impacts of stress on decision-making.