Dive into a captivating conference talk that takes you on a journey through the process of debugging a complex issue spanning from the browser to the backend. Learn valuable lessons about listening to users, the importance of comprehensive monitoring, and effective diagnostic techniques. Explore the speaker's experiences with flaky internet connections, acceptance of the problem, and the steps taken to reproduce and diagnose the issue. Discover how tools like iptables and Wireshark can be leveraged in troubleshooting, and gain insights into the "shotgun debugging" approach. Follow along as the speaker shares their ultimate solution, providing a real-world example of problem-solving in web development.