Explore the world of 'booter' or 'stresser' services in this 32-minute opening keynote from Hack.lu 2016 by Dr. Alice Hutchings. Gain insights into the motivations and operations behind denial of service attacks from the providers' perspective. Discover how online gamers use these services to gain advantages, learn about the customer-facing websites and subscription models, and understand the technical expertise and market knowledge required to run such operations. Delve into the research findings on how providers obtain information, their exposure to these services, and the escalation from using to operating booter services. Examine the pathways to cybercrime, demographics of offenders, and their justifications for their actions. Analyze the financial motivations, deterrent effects, and future implications of this black market resource.