Explore innovative approaches to government service models in this 15-minute TEDxHSGSalon talk by Kuno Schedler, a professor at the University of St. Gallen with nearly 30 years of experience in government innovation. Discover how digital technology can be leveraged to transform public services, while emphasizing the crucial role of human involvement in designing and implementing these changes. Learn about concepts such as service sanctions, loan guarantees, and digital number plates as examples of innovative government practices. Gain insights into the importance of government as a key industry in our lives and understand the steps needed to create smarter, more efficient public institutions.