Explore strategies for optimizing patient experience in emergency departments through this 29-minute video lecture by Dr. Ghazala Sharieff. Delve into key topics such as reducing waiting times, implementing provider-first approaches, designing efficient triage processes, and utilizing smaller treatment environments. Learn how to effectively manage patient volume, incorporate ED case managers, and collaborate with home health services. Discover the importance of metrics in improving operations, techniques for dealing with residents, and methods for keeping patients informed throughout their ED visit. Gain insights on proper sign-out procedures and understanding how acuity impacts patient care. This lecture is part of The Innovations in Emergency Department Management Course, which offers comprehensive training on leadership, management, operations, and strategic planning for creating world-class emergency departments.