Explore a 20-minute conference talk detailing the journey of junior developers at CERN as they transition 1500 Drupal websites to a Kubernetes-native SaaS platform. Gain insights into the development process of a service designed to provision Drupal websites, which serve as CERN's public face, while replacing aging physical infrastructure and reducing reliance on custom-built components. Follow the presenters' perspective as junior engineers navigating the realms of Microservices, Observability, and Operators. Discover the design approach implemented to meet the specific requirements of a service catering to diverse user groups and maintained by a small engineering team. Learn how Operators now play a crucial role in website management, leveraging Kubernetes as a unified API to control various resources, in contrast to the previous standalone application system.