Explore strategies for improving security operations without relying solely on technology in this 55-minute conference talk from BSides Cleveland 2018. Learn how to understand and enhance operational processes through metrics, mapping, and effective business case writing. Examine lessons from historical events like the Three Mile Island nuclear meltdown to grasp operational complexity. Discover tools such as the Turtle Diagram for process analysis and the Overall SOC Operational Capacity Model for team productivity assessment. Gain insights into creating comprehensive process maps and understanding their limitations. Leave with practical knowledge to optimize your security operations center (SOC) and drive meaningful change in your organization.