Explore the challenges faced by Computer Security Incident Response Teams (CSIRTs) and learn how to improve their effectiveness using behavioral psychology principles. Delve into a comprehensive study involving over 200 participants from 17 international organizations, addressing issues such as team dynamics, communication, and cross-team collaboration. Discover the four main problems affecting CSIRTs and the four key factors influencing team performance. Examine concepts like egocentrism, social maturity, and leadership challenges. Gain practical insights through case studies and acquire microskills to enhance team functionality. Leave with actionable homework and strategies to build better, more cohesive security teams capable of responding effectively to incidents.