Explore the journey of implementing meaningful internal access controls to sensitive customer data in this insightful conference talk from BSidesSF 2018. Discover how Intercom tackled this significant challenge over a 9-month period, resulting in a 70% reduction in the number of people with access to sensitive information. Learn about the methods used, tools developed, and processes implemented to address this common industry issue. Gain valuable insights into prioritizing data security in the face of competing engineering needs, especially for startups. Benefit from the lessons learned and practical advice shared by Patrick O'Doherty, which can be applied to improve data protection measures in other companies.