Explore a 15-minute conference talk that delves into the transformative impact of combining artificial intelligence with human expertise in utility operations. Learn how predictive analytics revolutionizes utility management, discover approaches to enhance customer service through AI implementation, and understand effective data management strategies in the utility sector. Examine the crucial role of human expertise in AI operations through a detailed case study of the Catapult Project. Gain insights into future trends shaping the utility industry, including the evolving relationship between human workers and AI systems. The presentation covers practical applications, from predictive maintenance to customer service improvements, while emphasizing the importance of maintaining a balance between technological advancement and human oversight in utility operations.