Explore the cutting-edge world of adaptive chatbots in this conference talk from Conf42 IM 2024. Delve into the evolution of chatbot technology, from basic rule-based systems to sophisticated AI-driven solutions. Discover the core technologies powering adaptive chatbots, including natural language processing and machine learning. Learn about the mechanisms that enable these chatbots to provide real-time, context-aware responses. Examine real-world applications across various industries and understand how adaptive chatbots enhance user experience. Gain insights into recent technological advancements, challenges faced in implementation, and potential solutions. Conclude with a look at the future potential of adaptive chatbots in revolutionizing incident management and customer interactions.