Explore the art of active listening in this TEDx talk by Thomas Neal, a certified Parent and Child mediator and experienced Organizational Ombudsman. Discover the difference between hearing and listening, and learn practical techniques to become a better listener. Delve into topics such as paraphrasing, managing speaker prejudice, understanding core values, and the importance of patience in communication. Gain insights on how to change the rules of conversation, manage external and internal noise, and interpret body language. Through real-life examples and personal anecdotes, Neal emphasizes the courage required to truly listen and the transformative power of active listening in improving relationships and resolving conflicts.