Loosely Coupled - Micro-Frontends and Capital One's Contact Centers

Loosely Coupled - Micro-Frontends and Capital One's Contact Centers

Explore Capital One's journey in transforming their Contact Center application from a monolithic system to a flexible, micro-frontend platform in this 35-minute conference talk. Discover how the company overcame challenges to enable rapid, high-quality delivery with minimal team friction while maintaining code consistency and fostering open communication. Learn about the application's high-level architecture and gain insights into leveraging the Node.js/JavaScript ecosystem for enterprise-scale solutions. Understand how this approach allows up to 50 teams to develop new intents and make real-time changes to accommodate shifting business, legal, and regulatory requirements across multiple customer engagement channels.