Incident Response: A Scientific Approach to Improving System Reliability
Explore a scientific approach to incident response in this 37-minute conference talk from Conf42 Platform Engineering 2023. Learn how safety engineering principles from other domains can be applied to improve reliability in tech systems. Discover the limitations of traditional incident response methods, including overreliance on dashboards and runbooks, guesswork, and fear of failure. Examine concepts such as normative language, mechanistic reasoning, and the theory of falsifiability. Understand why experienced troubleshooters rely on case-based strategies and how change introduces new forms of failure. Gain insights into a more hypothesis-driven approach to incident management and learn practical steps to implement this scientific methodology in your organization.