How to Make Field Engineers Use Data Daily - A Case Study of Infrastructure Bot
Learn from a 23-minute conference talk at SK TECH SUMMIT 2022 about how SK Telecom's Infra Center revolutionized data accessibility for its 1,300 employees. Discover how a simple bot solution transformed the way infrastructure data is shared, leading to over 20% of team members starting their day reviewing operational data within just one year. Follow the journey of how SK Telecom overcame the challenges of high entry barriers in data analysis and limited data sharing capabilities across their massive network of base stations and equipment. Gain insights into the development and implementation of a messenger-based bot system that now delivers over 40 infrastructure data reports daily to 300 team members and leaders. Join Jae-sung Jang, an experienced SK Telecom engineer with diverse expertise in mobile communications, packet processing, HD Voice services, and roaming, as he shares the success story of the Infra Bot project in an engaging and practical manner.