Contact Center 상담 업무 효율화를 위한 실시간 답변 추천

YouTube·Conversational AI

Learn about SK C&C's innovative AI Contact Center solution "Accu.AICC TSR Assistant" in this 25-minute conference talk from SK TECH SUMMIT 2022. Discover how the development team tackled real-time question extraction and answer recommendation challenges in customer service operations. Explore the technical aspects of identifying conversation topics, classifying utterance types, and extracting core questions from customer-agent dialogues. Gain insights into the 'Open Q&A' technology that powers answer discovery, presented by Taekyung Kim from SK C&C's NLP service development team. Understand how natural language processing technology is being applied to create more efficient and effective customer service solutions.