Explore a comprehensive 4.5-hour tutorial series on ServiceNow, comparing it with Cherwell across various IT service management functionalities. Learn about problem management, security rights, inbound actions, incident handling, and service requests. Discover how to create groups, user accounts, and custom roles in ServiceNow. Gain insights into email intake, system logs, user impersonation, form customization, and visual taskboards. Understand ServiceNow's update sets, application picker, SLAs, and reporting capabilities. Dive into incident, problem, and change management processes. Compare non-production emails, multi-user interactions, and multi-tasking features between ServiceNow and Cherwell. Explore automation tools like ServiceNow Flow and Cherwell One-Steps. Learn about licensing, community resources, and LDAP integration. Master creating reports, notifications, and knowledge management in ServiceNow. Discover portal administration, banner customization, and CAB workbench functionalities. Gain practical tips on maximizing interface space, managing templates, and handling out-of-office emails in both platforms.
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