0/2 уроков (0%)
– из 2
ServiceNow SLA Configuration - SLA Definition
YouTube·ServiceNow
Learn how to configure and manage Service Level Agreements (SLAs) in ServiceNow through this comprehensive 30-minute tutorial. Explore key concepts including SLA definition, creation, retroactive start, reset conditions, workflows, and application areas. Understand the various stages and states of SLAs, learn when breaches occur, and gain clarity on all aspects of SLA implementation in ServiceNow.