Learn Jira Service Desk - ITSM-ITIL

Learn Jira Service Desk - ITSM-ITIL

Dive into the world of IT Service Management with this comprehensive tutorial on Jira Service Desk. Learn how to create projects, raise tickets, and customize queues. Explore IT Service Desk workflows and request types, while mastering field customization and default value settings. Discover techniques for tailoring the Customer Portal and Help Centre to your organization's needs. Delve into application-level configurations and customer permissions management. Gain insights on displaying transition buttons on the customer portal and setting up effective customer notifications, including custom automation. Acquire best practices for establishing support levels and optimizing your ITSM/ITIL processes using Jira Service Desk.