One on One SRE
Explore a conference talk from SREcon19 Americas that delves into the human side of Site Reliability Engineering (SRE) at GitHub. Learn how Amy Tobey implemented 1:1 SRE outreach and incident debrief programs to foster a culture of resilience, emphasizing empathy and psychological safety. Discover the program's structure, launch process, and real-world outcomes. Gain insights into handling trauma, insufficient guard rails, and unknown unknowns in SRE. Understand the importance of informed consent and effective incident debriefing techniques. Examine key questions for post-incident analysis, including role assessment, support evaluation, preventability, and lessons learned. Consider how individual contributors can impact reliability at an organizational scale through deviant behavior and spanning tree concepts.