ITIL 4 Managing Professional Transition Training
Gain comprehensive knowledge of ITIL 4 Managing Professional Transition in this 2.5-hour training course. Explore key concepts of service management, including value, providers, consumers, and service relationships. Delve into the four dimensions of ITIL 4: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. Understand the ITIL Service Value System, Service Value Chain, and guiding principles. Learn about organizational structure, collaborative culture, customer-oriented mindset, and value stream management. Discover the customer journey concept, stakeholder relationship fostering, and digital service experience design. Examine High Velocity IT objectives, digital product lifecycle, and associated principles. Ideal for ITIL v3 Experts or those with 17 credits across the v3 scheme, this course prepares you for the ITIL Managing Professional (ITIL MP) designation and potential progression to ITIL Strategic Leader and ITIL Master certifications. Read more