ServiceNow Administration
Gain comprehensive knowledge of ServiceNow administration in this 7-hour course. Learn about ITIL principles, navigate the ServiceNow user interface, and master essential features like lists, forms, and fields. Explore user management, table structures, and various applications and modules. Dive into incident, problem, and change management concepts. Configure SLAs, import data, set up notifications, and create client scripts. Develop UI policies, business rules, and script includes. Design workflows, generate reports, and schedule jobs. Understand service catalog fundamentals, including catalog item creation, record producers, and order guides. Explore update sets, dot walking, access control lists (ACLs), and assignment rules through practical use cases and live demonstrations.