#Customer Journey

Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.

Discover how Story Mapping can revolutionize your planning process, align stakeholders, and prioritize valuable tasks. Learn practical techniques to implement this powerful tool in your projects.

Explore Wayfair's ML strategies for enhancing e-commerce, from customer understanding to catalog enrichment. Learn about data-centric approaches and SME-DS collaboration for improved product discovery.

Explore innovative approaches to platform engineering inspired by theme parks, roadside assistance, and healthcare. Learn to create magical experiences, provide comprehensive support, and build strong developer relationships.