Explore the transformative impact of AI-driven innovations on utility operations in this 16-minute conference talk from Conf42 IM 2024. Delve into the world of Customer Information Systems (CIS) and their crucial role in modern utility management. Understand the challenges posed by legacy systems and the substantial benefits of upgrading to advanced CIS platforms. Learn about key components of CIS upgrades, including data analysis from smart meters and IoT devices, integration capabilities, and real-time analytics for operational insights. Discover the importance of security and compliance in CI systems, and gain valuable knowledge on the CIS upgrade process, including phased implementation and training strategies. Examine tangible outcomes of CIS upgrades and explore how these innovations future-proof utility operations. Conclude with strategic benefits and insights, preparing you for the Q&A session that follows this comprehensive overview of AI-driven utility management advancements. Read more