Explore the critical role of AI and observability in e-government ecosystems through this informative conference talk. Gain insights into the challenges of operating numerous IT systems in heterogeneous computing environments for public administration services. Learn about a solution based on open-source components like Opentelemetry and Opensearch for collecting, storing, and analyzing vast amounts of telemetry data. Discover how artificial intelligence, particularly deep learning, enhances IT operations through anomaly detection, pattern recognition, and forecasting. Understand real-world use cases of e-government service operations, focusing on large-scale data analysis using deep learning and Opensearch as a big data platform.